Terms And Conditions

Terms And Conditions

In case of browsing or downloading BIOTIC app, then BIOTIC has the right to use these terms and make necessary changes to them. In case of disagreement, you must immediately withdraw from the application or the website. In case of using BIOTIC services, then you accept such terms and conditions.

Intellectual property

  1. All copyrights, trademarks, trade names,commercial appearance, designs, features of the website or application, any other form of intellectual property, and any other website or app related materials and rights including the programs and codes used in the website or application, page titles, images, texts, illustrations, formats, logos, designs, icons, pictures, programs, musical phrases,downloads,and videos are considered property to BIOTIC/ orproperty of the owner of each of them. Also, it is protected by the laws of the Kingdom of Saudi Arabia, International trademark and copyright law.

Sales conditions

  1. Eligibility:
  2. Buying products through BIOTIC's website or App is limited to only persons who can conclude contracts on the Internet or electronic applications according to regulations of the Kingdom of Saudi Arabia.
  1. Product orders:
  2. Products displayed on the website, including any samples or gifts with purchases that BIOTIC may offer you are for personal use or gifts only, and you are not allowed to sell or resell any products that you have bought or obtained using another way from BIOTIC.
  1. Prices:
  2. All prices include applicable VAT in the Kingdom on the day of order. Any change in the applicable VAT rate will be automatically reflected in the price of the products that BIOTIC offers for sale on its website or app.
  1. Delivery:
  2. BIOTICdelivers products inside Saudi Arabia. It is expected that your order will be delivered within the city of Riyadh within two hours(2 hours) to two working daysaccording to our absolute discretion, and outside Riyadh city within three working days to seven working days (days) starting from the day on which your order is confirmed. The delivery time may change in case of emergency conditions. Delivery fees, if any, will be added to the order price, and it shall be separatelydisplayedin the order form during the payment review process. In case of unavailability of any one to receive the order, you will have the option to arrange an alternate delivery date or obtain additional information about receiving your order from the order delivery company. In case of unability to receive your order on the second delivery attempt, you may have to pay an additional delivery fee for any further delivery.
  1. Cancellation & Replacement policy:
  2. Cancellation & Replacement policy is subject to the laws of the Kingdom of Saudi Arabia.
  1. Offers and points:
  2. In case of returning purchases for money, the gain points from the purchases will be deducted from your account in the points and rewards program of BIOTIC, noting that the original invoice or invoice numbermust be present through BIOTIC's website or application to complete the return process.

Applicable law

  1. These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia. All disputes arising from the enforcement of these terms and conditions are subject to the jurisdiction of the courts of the Kingdom of Saudi Arabia.

General Provisions

  1. BIOTIC reserves the right to amend the terms and conditions at any time without obtaining prior notice. Any such amendments to these terms and conditions shall be valid once published on our website or application. Continuous usage of the website or application after making such a change means your agreement to abide by the amended terms and conditions.Please read the terms and conditions and review them frequently. In case of disagreement to any change in the terms and conditions, you must immediately stop using the website or application.
  1. In case of any of these terms and conditions isillegal or unenforceable, the other terms and conditions are not affected and remain in full force and effect.
  1. Terms and conditions are available in both English and Arabic. In the event of any inconsistency between the English text and the Arabic text, the Arabic text shall prevail.
  1. BIOTIC can refuse or cancel the application for any reason.
  1. BIOTIC cancancel membership or registration in case of customer violation of terms and conditions.

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